tkgm Privacy Policy

1.1 Registration and Identity Information

When opening an account on tkgm, you are required to provide certain personal information. This includes:

• Full name and date of birth (for age verification — only those aged 21 or above may open an account)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport details (when identity verification is required)

1.2 Transaction Information

Financial information is processed during deposits, withdrawals, and bonus claims. tkgm handles transactions through bKash, Nagad, and Rocket only. The following information is recorded during these transactions:

• Mobile banking number (bKash / Nagad / Rocket)
• Transaction amount, time, and date
• Transaction reference number

1.3 Usage and Technical Information

When you use the tkgm platform — via the website or app — certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Logs of which pages or games were accessed on the platform
• Session duration and type of activity
• Information collected from cookies and similar tracking technologies

tkgm uses your information for the following purposes:

3.1 Security Technology

tkgm follows industry-standard security practices to protect your personal information. Your data is secured with SSL encryption technology, meaning no third party can read the information in transit. Passwords and sensitive data are stored in hashed form — no employee or system can view them directly.

3.2 Data Retention Period

Your information is retained for as long as your account is active and, after account closure, for a specified period as required by applicable legal obligations. Financial transaction records are generally kept for a longer period, as they may be needed to resolve financial disputes.

4.1 When Information Is Shared

tkgm does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances to provide the service:

• Payment Processing: Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions
• Technology Service Providers: With trusted technology partners who assist in running the platform, under strict confidentiality agreements
• Legal Obligations: When required by a court order or a valid legal request from a relevant authority
• Fraud Prevention: With authorised security agencies for the purpose of fraud detection

4.2 International Data Transfers

In some cases your information may be processed on servers located outside Bangladesh. In such cases tkgm ensures that the receiving party maintains adequate data protection standards.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device when you visit the tkgm website. They remember your session information, save your login state, and help ensure the platform functions correctly.

tkgm uses the following types of cookies:

• Essential Cookies: Required for login sessions and security — disabling these will prevent the platform from working properly
• Functional Cookies: To remember your preferences, language selection, and other settings
• Analytics Cookies: To understand how users interact with the platform and to improve the service

5.2 Cookie Controls

Most browsers offer cookie controls — you can go to your browser settings to accept or reject cookies. Please note that disabling essential cookies may affect some core functionality of the tkgm platform.

As a tkgm user, you have certain important rights regarding your own information:

• Right to Access: You may request to know what information we hold about you
• Right to Correction: If there is incorrect information in your account, you may request that it be corrected
• Right to Deletion: In certain circumstances you may request that your information be deleted, though some data may need to be retained due to legal obligations
• Right to Object to Processing: You may object to your information being used for marketing or profiling purposes
• Right to Data Portability: In certain circumstances you may request your information in a structured format

To exercise these rights, please contact the tkgm customer support team. For a full description of our services, visit the About Us page.

tkgm strictly enforces a 21+ age policy. No person under the age of 21 is permitted to register an account. We do not knowingly collect personal information from minors. If a minor's account comes to our attention, that account will be closed immediately and the associated data will be deleted. For more information on responsible gaming, visit our Responsible Gaming page.

8.1 Promotional Messages

During account registration you may consent to receiving messages about bonuses, promotions, and updates. tkgm may send relevant offers and information to your mobile number or email.

You may opt out of these communications at any time — either through your account settings or by requesting it directly from customer support. Stopping marketing communications will not affect important messages related to transactions or your account.

tkgm reserves the right to update this privacy policy from time to time. If any significant changes are made, you will be notified via your registered mobile number or email. The "Last Updated" date at the top of the page will always reflect the date of the most recent change. It is recommended that you visit this page regularly to stay informed of updates.

If you have any questions about this policy or wish to exercise your rights, you can visit our FAQ page for answers to common questions or contact the support team directly.