tkgm Terms and Conditions

1.1 Definitions and Applicability

In these Terms, "Platform" refers to tkgm's website, mobile application and other services. "User" or "you" refers to any person registered on or seeking to register on the Platform. "We", "tkgm" or "Platform operator" refers to the organisation that operates this service.

These Terms are also available in English; however, the Bengali version is considered effective for users in Bangladesh.

1.2 Age and Eligibility Requirements

To open an account and use tkgm's services, you must be 21 years of age or older. Account registration by underage individuals is strictly prohibited, and any such account found will be closed immediately with deposited funds subject to forfeiture.

You must provide accurate and complete information at the time of registration. Registration using incorrect or false information may result in account suspension or cancellation.

1.3 Geographic Restrictions

tkgm provides services primarily for users in Bangladesh. The platform may not be used from countries or regions where such services are prohibited by law. It is the user's own responsibility to confirm that using this service is permitted from their location.

2.1 Single Account Policy

Only one account is permitted per individual, household or device. If multiple accounts are opened, all related accounts will be closed and any bonuses will be cancelled.

Operating multiple accounts from the same IP address or device will be treated as a violation of the rules.

2.2 Password and Login Security

It is your responsibility to keep your account login details (username and password) completely confidential. This information must not be shared with any third party. You are personally responsible for all activity carried out from your account.

If you suspect unauthorised access to your account, notify tkgm's support team immediately. Failure to report in time may mean liability for any resulting loss falls on the user.

2.3 Identity Verification (KYC)

tkgm reserves the right to verify a user's identity at any time when required. This may involve submitting a national identity card, birth registration certificate or other government-recognised document.

If the required documents are not provided within the specified time after a verification request, the account may be temporarily suspended and the withdrawal process may be delayed.

3.1 Deposit Terms

Deposits on tkgm can be made via bKash, Nagad and Rocket. The minimum deposit amount is ৳100. Deposits are generally credited to the account instantly, though minor delays may occur due to technical issues.

Every deposit must be made from the user's own mobile banking number. Deposits through a third party or using someone else's number are not permitted.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals can only be made to the same mobile banking method used for the deposit (bKash, Nagad or Rocket). The withdrawal process generally takes between 30 minutes and 3 hours to complete.

If there is an active bonus balance in the account before withdrawing, the wagering requirement for that bonus must be met. Until the requirement is fulfilled, the equivalent amount may remain on hold for withdrawal.

3.3 Suspicious Transactions

If any deposit or withdrawal appears unusual, tkgm reserves the right to hold it temporarily for investigation. If fraudulent activity or money laundering is confirmed, the account will be closed and the relevant authorities may be notified.

4.1 Welcome Bonus Terms

New users will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for the bonus is 15 times the bonus amount. For example: a ৳1,000 deposit adds ৳2,000 in bonus, giving a total balance of ৳3,000; to withdraw, you must wager ৳2,000 × 15 = ৳30,000.

This bonus can only be received once and must be claimed within the specified period after account registration. The bonus amount cannot be withdrawn directly — it must be used as playing balance, and winnings can only be withdrawn after the required wagering is completed.

4.2 General Terms for Other Bonuses

tkgm offers various promotional offers including weekly reload gifts, slot festival bonuses and birthday rewards. Each bonus has its own wagering requirements and eligibility rules, which are detailed on the relevant bonus page.

• Multiple bonuses cannot be used at the same time unless tkgm explicitly permits it.
• It is the user's responsibility to read and understand the applicable terms before claiming a bonus.
• tkgm reserves the right to modify or cancel any promotion.
• If bonus abuse or an attempt to claim a bonus through fraudulent means is found, the account will be suspended.

5.1 Fair Play Policy

All games on tkgm are operated through fair and verifiable technology. The use of any software, bots, automation or manipulation to influence game outcomes is strictly prohibited. If such an attempt is detected, the account will be cancelled.

Misconduct, abusive language or threats directed at dealers or other players in live casino games are strictly prohibited.

5.2 Betting Limits and Restrictions

Each game and market has specific minimum and maximum betting limits. When using a bonus balance, the maximum bet per round or per wager must not exceed the amount specified in the relevant bonus terms.

Breaching limits may result in the associated winnings being voided and the bonus being withdrawn.

5.3 Cancelled Bets and Technical Errors

If a game round is left incomplete due to server downtime, network disconnection or software error, tkgm reserves the right to cancel the bet for that round and return the funds.

If an unusually large win appears due to an error, tkgm may review and correct it as necessary. Placing bets by taking advantage of a technical error is prohibited.

6.1 VIP Tiers and Benefits

tkgm's VIP programme has four tiers: Bronze, Silver, Gold and Platinum. The weekly cashback rate differs at each tier — up to 0.4% at Bronze, up to 0.8% at Silver, up to 1.1% at Gold and up to 1.5% at Platinum.

Weekly cashback is calculated based on that week's net loss (total wagered minus total winnings). For example: if a Gold member's net loss for the week is ৳20,000, they will receive ৳20,000 × 1.1% = ৳220 in cashback.

6.2 Tier Change Rules

Users can move up to a higher VIP tier through regular active participation. Equally, users may be moved down to a lower tier for extended inactivity or for breaching the terms.

VIP benefits are personal and non-transferable. Cashback funds can be withdrawn without wagering once received, but must be used within the specified period from the date they are credited.

7.1 Data Collection and Use

tkgm collects, stores and processes users' personal information for the purpose of improving services and ensuring security. Details of how we use your information can be found in our Privacy Policy.

All transactions and personal information are kept secure using SSL encryption and modern security technology.

7.2 Communication and Marketing

tkgm may send service-related messages to the email address or mobile number provided at registration. If you do not wish to receive promotional messages, you can turn off that option from your account settings.

8.1 Responsible Gaming Commitment

tkgm believes that recreational gaming should be enjoyed responsibly. Following the responsible gaming guidelines when playing on the platform is beneficial for users. We provide various tools to help users set their own limits.

If you notice signs of gambling addiction, contact our support team immediately. Only individuals aged 21 and above may use this platform.

8.2 Self-Exclusion and Limit Setting

Users can request to temporarily close or permanently close their account for a specified period. Options are also available to set deposit limits, loss limits or session limits. Contact the support team to use these services.

9.1 tkgm's Rights

tkgm may suspend or cancel an account at any time without prior notice for the following reasons:

• If any provision of the Terms is violated.
• If registration was completed using false or misleading information.
• If fraudulent activity or bonus abuse is confirmed.
• If an attempt is made to compromise the security of the system.
• If evidence of operating multiple accounts is found.

9.2 User Rights

You may request to close your account at any time through the support team. An opportunity to withdraw any remaining valid balance will be given before the account is closed, unless an ongoing investigation is in progress.

Any bonus balance that has not met its wagering requirement will be cancelled at the time of account closure.

10.1 Complaints and Disputes

If you have a concern about a transaction or game result, contact tkgm first via 24/7 live chat or email. Complaints must be raised within the specified timeframe; otherwise the claim may be voided.

All disputes will be resolved in accordance with tkgm's designated process. tkgm's decision will be considered final unless applicable law provides otherwise.

10.2 Limitation of Liability

tkgm bears limited liability for losses caused by technical failures, server issues or errors in third-party services. We will not be liable for indirect or consequential losses.

Any financial loss resulting from gameplay is entirely the user's own responsibility. tkgm is an entertainment platform and is not recommended as a source of income.

11.1 Customer Support

If you have any questions or need clarification about these Terms, please contact tkgm's support team. Our support is available seven days a week, twenty-four hours a day in both Bengali and English via live chat. Support is also available by email.

For answers to common questions, visit our FAQ section — it covers common queries about accounts, payments and bonuses.

12.1 Entire Agreement

These terms and conditions, the privacy policy, and any other applicable policies together form the complete agreement between tkgm and the user. Any previous oral or written agreements are replaced by these terms and conditions.

12.2 Changes to Terms and Conditions

tkgm may amend these terms and conditions at any time. The date of the change will be noted at the top of the page. For important changes, users will be notified via their account or registered contact details.

Continued use of the platform after any changes means you agree to the new terms. If you do not agree to the new terms, stop using the platform and request that your account be closed.

12.3 Language and Interpretation

The Bengali version of these terms and conditions applies to users in Bangladesh. In case of any dispute, tkgm's interpretation will take precedence. To learn more about us, visit our About Us page, where tkgm's services and goals are described in detail.